Terms and Conditions

Preamble — avowed symbolism (read this first)

The Sky Bureau (CZ Nebeský úřad, SK Nebeský úrad) is a playful, fictional bureau. We sell a symbolic gift experience — not real estate, not ownership of the sky, and not an official public document.

We say so out loud and on purpose:

• You are not buying ownership of the sky. In law the sky belongs to everyone (that is, to no one as private property). A purchase creates no legal claim to the sky, the airspace, the land beneath it, or to anything material.
• The “parcel” is symbolic. It is a named point on a map (a hexagon of a grid) and the digital experience attached to it — a gift with a story, not a cadastral unit.
• The “certificate / deed of tenure” is a novelty artefact. It looks official, but it is not a public document, it creates no rights, and it is recorded nowhere outside our service.
• Our “official” trappings are humour. File numbers, the seal and the sections of our imaginary statute (e.g. “§7(2): Rainbows passing through a parcel remain a public good”) are part of the fun, not an exercise of public authority.

This avowed symbolism is also our protection: anyone who buys a piece of the sky knows they are buying a gesture and an experience, not a plot to be entered in a land registry.

1. Who we are (the seller)

• Seller / operator: The operator's details will be completed once the trade-register entry is finalised.
• Service / brand operated: The Sky Bureau — Nebeský úřad / Nebeský úrad.
• Contact: see the Contact page.

The seller is a private individual or company, NOT a public authority. See article 2.

2. The nature of the “bureau” — no confusion with the state

• The Sky Bureau / Nebeský úřad is not, and does not pretend to be, a public authority, a government office, a land registry, or any other institution with statutory powers. It is a private brand and a fictional bureau for entertainment purposes.
• Our own heraldry, no state emblem. The seals, the coat of arms and the visual identity of the Bureau are original work; they deliberately neither use nor imitate the state emblem, flag or other state symbols of the Czech Republic, Slovakia or any other country.
• We issue no public documents, extracts or certificates with legal effect.
• The words “bureau”, “filing office”, “file number”, “assessment” and the like are stylisation, not the exercise of administrative activity.

3. What the customer is buying (subject of performance)

• A digital gift experience: the naming of a symbolic parcel (a point on the map), access to a web application with the “reveal” experience (a look at the sky / a compass towards a distant parcel), and a PDF certificate (deed of celestial tenure) from The Sky Bureau.
• The edition of the entry (standard, registered, gold) and any surcharge for notable places; current prices and scope are always shown at the point of purchase.
• Optional extras: a printed copy, an enlarged parcel, renaming, gift wrapping of the link — where offered.
• Not included: any ownership, proprietary or other right to the sky, the land, the airspace or celestial bodies (see the preamble).

4. How the contract is formed

• The offer on the website is an invitation to place an order; the contract is formed by confirmation of the order and payment.
• Language of the contract: Czech (SK: Slovak; EN: English). The contract is archived by the seller.
• The filing office (waiting list) is neither an order nor a contract of sale — it is only a subscription to information (see the Privacy Policy). An allotted file number confers no claim to buy any particular parcel.

5. Price and payment

• Prices are stated including VAT.
• Payment is made through the Stripe payment gateway (card etc.). The seller neither processes nor stores card payment data.
• A payment confirmation is sent electronically to the e-mail address given (issued by the payment gateway). A tax document is issued by the seller on request — simply ask the filing office (see Contact).

6. Delivery of the digital performance

• The performance is digital content not supplied on a tangible medium.
• Delivery = making the gift link (and the certificate) available to the buyer, as a rule immediately after payment, by e-mail.
• The buyer passes the gift on to the recipient by means of the link; the recipient opens the experience in the application.

7. Withdrawal from the contract and refund guarantee

• A consumer generally has the right to withdraw within 14 days without giving a reason (§ 1829 of the Czech Civil Code); for digital content made available immediately, the law allows that right to lapse (§ 1837 of the Czech Civil Code).
• The Bureau does not rely on that exception and grants a voluntary refund guarantee: within 14 days of payment you may request a full refund without giving a reason — even if the gift link or the deed has already been made available.
• It is enough to write to the filing office (see Contact) from the e-mail address under which the order is held; the price is refunded by the same route it was paid, without undue delay.
• The guarantee covers standard entries (the Standard, Registered and Gold packages). Special proceedings — icon auctions and resale transfers — are governed by the terms of those proceedings.

The Bureau does not issue the sky on approval. It nevertheless accepts that even a grand gesture deserves fourteen days’ reflection.

8. Complaints and defects (digital performance)

• The seller warrants that the digital content matches its description and is functional when made available (§ 2389a et seq. of the Czech Civil Code).
• Typical defects: a broken gift link, a damaged or ungenerated certificate, an application that will not open. Remedy: repair or renewed access, alternatively a discount or a refund where the defect cannot be removed.
• Not a defect: the fact that a “parcel” is symbolic and creates no ownership of the sky (that is the avowed nature of the product, see the preamble) — nor is the weather, cloud, the visibility of stars, or the flyovers that the Bureau does not “regulate”.
• Complaints are to be made to the filing office (see Contact); they are handled without undue delay and within 30 days at the latest.

9. Rights in the content

The brand, the Bureau’s texts, its statutory sections, seals and visual design are the intellectual property of the seller. The buyer receives a personal, non-transferable licence for the private use of the certificate and the experience (sharing the gift with the recipient is permitted). Commercial use without consent is not allowed.

10. Protection of personal data

The processing of personal data is dealt with in a separate document, the Privacy Policy.

11. Dispute resolution, governing law

• The contract is governed by Czech law; this does not affect consumer protection under the law of the consumer’s own country.
• Out-of-court dispute resolution (consumers): the Czech Trade Inspection Authority (ČOI), www.coi.cz; for cross-border disputes the EU platform / the ECC-Net.
• Jurisdiction of the courts follows the general rules for consumer contracts.

12. Effect and changes

These Terms take effect on 12 August 2026. The seller may amend them; a concluded contract is governed by the wording in force at the moment of the order.